Email: asgharmirza96@hotmail.co.uk

Hi, I’m Asghar!

IT Support / Helpdesk Technician

Professional Summary

Aspiring IT Support Technician and MSc Cybersecurity student with hands-on experience supporting Windows, Active Directory and Microsoft 365 environments through practical lab projects. Experienced in troubleshooting user issues, account administration, ticket management and technical documentation. Currently seeking an entry-level IT Support or Helpdesk position.

Quick Facts

🎓 Education	MSc Cybersecurity, BSc Computer Forensics
📜 Certifications	CompTIA A+, CompTIA ITF+, MS-900
💻 Projects	6+ IT Support Projects
🎫 Incidents Resolved	15
👥 Users Supported	20+
🎯 Seeking	IT Support / Helpdesk / Desktop Support Engineer

Technical Skills

Operating Systems

Windows 11
Windows Server 2016/2022
Ubuntu Server
MacOS

Networking

TCP/IP
DNS
DHCP
WAN/LAN
Firewalls

Identity & Access Management

Active Directory
Group Policy
Microsoft Entra ID
Microsoft 365

Collaboration

Exchange Online
Teams
OneDrive
SharePoint

Project Statistics

15+

Incidents

20+

Users

6

Projects

3

Certifications

Career Objective

My goal is to secure an entry-level IT Support, Helpdesk or Desktop Support position where I can apply the practical skills developed through Active Directory, Microsoft 365, networking and incident management projects. I am eager to contribute to a professional IT team while continuing to develop my expertise in user support, system administration and cloud technologies.